Find an answer in Help

Search the published guides and open a relevant article without leaving the Help interface.

Before you start

You can search public articles without signing in. Choose a few words that describe the task or problem.

Steps

  1. Open Help, enter a few keywords in the search field and select Search Academy.
  2. Select a matching guide in the Academy results and read its instructions.
  3. If you still need assistance, return to Help and select Contact Support. Your private conversation opens on the separate Support page.
  4. Use your existing YiTaiCOS sign-in and choose your organization if asked. Continue the existing conversation there; Help itself does not display private messages.

Use the existing Light, Dark or System controls in the Help and Support header to choose the appearance. The selected appearance is retained after reloading.

Upcoming: report a workspace problem

After the matching workspace release, sign in and choose your organization. Open your profile menu, then Help > Report a problem. A compact dialog opens on the current page on desktop and mobile.

Describe what happened and what you expected. You may add one PNG, JPEG or WebP screenshot, review its preview and remove it before sending. Screenshots are optional. Your description, selected screenshot and current page path are sent to Support; browser logs and chat documents are not collected.

If a recent recorded error matches this page and your current organization, the dialog shows its diagnostic reference. Sending links that reference to the report and the existing technical observations. If none is available, the dialog says so. Diagnostic coverage and retention can be limited.

Select Cancel to close, or Send to submit. Wait for confirmation and keep the report reference. If sending fails, your description remains available: check the message and retry. An unchanged retry does not create another report. After confirmation, choose Open case to view the saved report in your private Support conversation. The same link still opens that report after reloading.

Expected result

You have either found a relevant guide or opened your private, organization-scoped conversation on the Support page.

If something goes wrong

  • If no article matches, try the feature name or fewer words, or select Contact Support from Help.
  • Articles are language-specific. A guide may not yet be available in every language.
  • For a follow-up, describe what you tried and the result. Include a visible error code if available, but leave out passwords and private customer details.