Troubleshoot a label that was not created

Use the order's existing label review to correct missing data, recover an existing shipment, or retry only the missing label file.

Before you start

Open the existing order and keep its current order number. Do not start another order or repeatedly create labels while a request is still running or its result is unclear.

Steps

  1. Open the label review

    Open Orders and select the affected order. Open Documents for its label details, then use Review label creation or Create label to run the current checks.

  2. Read the status

    Read the displayed message and any highlighted field. It may point to recipient or address details, shipping service, warehouse link, Import taxes, product customs data, account balance, permission or carrier availability.

  3. Correct the named requirement

    Use Correct fields or the displayed setup link. Save the correction in its existing owner: the Order card or Documents panel, Company > Connectors, Company > Sales channels, Company > Warehouses, or the Stage Blueprint.

  4. Choose the safe retry

    Retry according to the status. If a shipment exists but its file is not ready, use Retry label file or Fetch from carrier. If YiTaiCOS says a request is already running or is checking the result, wait, refresh the order, and retry the same action only after the status changes.

  5. Check the result

    Confirm that Shipping label created or an available label preview is shown. If the carrier rejected the request, correct the listed feedback before retrying; a positive account balance does not by itself prove spendable carrier credit.

Expected result

The order either shows its existing or newly created label, or retains one specific, visible correction or recovery step without creating a duplicate shipment.

If something goes wrong

  • YunExpress says the account balance is insufficient: add spendable funds in YunExpress or switch to a funded carrier account, then retry the same order.
  • The carrier result is unclear: do not create a replacement. Refresh the order and use the same label action so YiTaiCOS can recover the existing shipment state.
  • The label still fails after correction: record the visible error code and current step, then ask an administrator or Support to check the carrier connection. Do not include credentials, full addresses or tax numbers.